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12 online sales and management courses
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captain crisis introduction
hownet’s exclusive Captain Crisis comic book now online! Professionally illustrated and acted action story takes the reader through the entire wireless retail selling cycle. $35
$19 introductory price
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sales 1. good vibes
how to make customers feel good | how to:
• Discover what your wireless customers want
• Help them get what they want $35
$19 introductory price
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sales 2. feelings first
how to solve customer problems | how to:
• Determine the causes of customer conflict
• Follow a plan for handling wireless customer problems $35
$19 introductory price
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sales 3. discovering needs
how to determine the what, why, how, when, where, and who of wireless needs | how to:
• Ask just enough wireless questions
• Use a customized Wireless Customer Discovery Profile $35
$19 introductory price
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sales 4. the right stuff
how to recommend the right phone, plan, features, and accessories | how to:
• Demonstrate and sell products, features, and benefits
• Sell accessories $35
$19 introductory price
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sales 5. value-added selling
how to help customers get the most out of their phone and service | how to:
• Help your customers get the most out of their phones and service
• Sell a Top-3 Wireless Accessory Bundle
• Offer Service Features $35
$19 introductory price
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sales 6. mindful closing
how to help your wireless customers make good buying decisions | how to:
• Prepare for and handle common objections
• Present a 1-minute Customer Satisfaction Wrap-up $35
$19 introductory price
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sales 7. achieving results
how to meet and exceed your company’s wireless retail performance goals
how to achieve your company’s performance goals using productivity tools customized for wireless retailing $35
$19 introductory price
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management 1. what, how, and why
how to clearly define performance expectations | how to:
• Intervene to reinforce desired performance
• Stimulate new customer service and selling activity $35
$19 introductory price
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management 2. go out and look
how to observe & measure performance | how to:
• Determine when and how to observe activities defined in How Top Producers Sell Wireless at Retail
• Use new Productivity tools $35
$19 introductory price
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management 3. the new coach
how to improve & sustain performance | how to:
• Give constructive feedback
• Use one-on-one meetings to shape individual performance $35
$19 introductory price
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management 4. key results
how achieve company goals
how to communicate in writing the coaching activities you plan to implement to achieve your company’s goals. $35
$19 introductory price
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